Online Support

We encourage you to try TrafficEdge for free before purchasing it. Thousands of users have installed our products successfully worldwide. In case you have difficulties installing or using our products, we encourage you to visiting Support pages for more information on FAQs and common problems faced by users. We do not offer individual e-mail or phone support for EdgeQ products due to low cost of our products.

General FAQs

1. How do I get Internet on my phone?

   You require Internet on your phone to download and use applications. Please contact your phone service provider to activate Internet on your phone.

2. Once I have downloaded the application, how do I install it?

   The application starts installing automatically after download. You can start using the application by clicking the Icon of the application.

3. I get an error message "Unknown file format"?

   The application you have downloaded is not compatible with the Operating System on your phone.

4. How much does it cost?

   The cost ranges from US $2.00 to US $9.99 for one download. There is no monthly fee or subscription charge. For Internet connection charges and data charges please check with your phone service provider.

5. Can I use the applications outside my city/country?

   TrafficEdge will work on any phone with an Internet connection. You may use the application worldwide as long as you have an Internet Connection on your phone.

6. I get "Service is unavailable" error message

   Please check your Internet connectivity. Your Internet connection may be disrupted or the service may not be available in your area.

7. I get "Operation could not be performed!" error message

   Please check your Internet connectivity. Your Internet connection may be disrupted or the service may not be available in your area.

8. I get "The page you are looking for cannot be found" error message

   Some applications require HTML browsers installed on the phone. Please ensure your phone has an HTML browser installed. Please check your Internet connectivity. Your Internet connection may be disrupted or the service may not be available in your area.

9. I get "Non Trusted File" message while installing the application

   You can ignore the 'Non Trusted File' message if the application is downloaded from www.EdgeQ.com.

10. I am a T-Mobile subscriber and I am not able to use TrafficEdge

    TrafficEdge requires port 80 to access the camera database. T-Mobile recently started blocking port 80 on the Unlimited t-zones plan ($4.99) and the Unlimited t-zones Pro plan ($9.99). In order to use TrafficEdge via T-Mobile GPRS please upgrade to the Unlimited T-Mobile Internet ($19.99 - port 80 open).

    For more information on data plans, please contact T-Mobile Customer Care.

E-mail support

If you have a question that cannot be answered by this webite, please feel free to e-mail us at Support@EdgeQ.com with the subject line "<Product Name>: Question", and we will respond as soon as we can!

Please allow up to 48 hours for a response.